Shipping policy

1. Delivery Options & Timelines

We partner with premium couriers to ensure your items are handled with the utmost care. We are pleased to offer the following delivery options for our distinguished clientele:

  • Standard Delivery (Complimentary): Expected delivery within 5 to 12 working days. We are pleased to offer this standard service as a courtesy to our patrons.

  • Express Delivery (Premium): Expected delivery within 5 to 8 working days. This expedited service is available for an additional fee, calculated at checkout for your convenience.

Statutory Guarantee: While we consistently strive to meet the aforementioned working day estimates, please be advised that in strict accordance with UK law, our maximum legal delivery deadline is within 30 days of your order confirmation, unless a specific alternative timeframe has been explicitly agreed upon during the checkout process.

2. Risk of Loss or Damage

Your peace of mind is our highest priority. Trewn Scarff assumes full responsibility and liability for your order while it is in transit. The legal risk of any loss or damage to the goods remains entirely with us until the parcel is physically delivered into your possession (or into the possession of a designated third party identified by you to take receipt of the goods).

3. The Presentation & Dispatch

Every piece is rigorously inspected by our team prior to dispatch. Your sartorial investments will arrive discreetly and securely packaged, designed to protect the rich colour, structure, and premium fibres of your garments during their journey to you.

Brand Details for Reference:

  • Store Name: Trewn Scarff

  • Website: trewnscarff.store

  • Customer Support: support@trewnscarff.store