Refund policy

1. Delivery Timelines & Standards

We partner exclusively with premium courier services to ensure your selections reach you with the utmost care. While our standard and expedited services typically deliver within 2 to 5 working days, please be advised that, in accordance with UK law, our maximum delivery deadline is within 30 days of your order confirmation, unless a specific alternative timeframe has been explicitly agreed upon during checkout.

2. Risk of Loss or Damage

Your peace of mind is our highest priority. Trewn Scarff assumes full responsibility and liability for your order while it is in transit. The legal risk of any loss or damage to the goods remains entirely with us until the parcel is physically delivered into your possession (or into the possession of a designated person identified by you to take receipt of the goods).

3. The Presentation

In keeping with the true Savile Row standard, every piece is rigorously inspected by our team before dispatch. Your sartorial investments will arrive beautifully encased in our signature minimalist off-white and charcoal presentation boxes, discreetly packaged to protect the rich colour, structure, and premium fibres of your garments during transit.

4. Duties & International Fulfilment

For our distinguished clientele residing outside the United Kingdom, please note that your order may be subject to local customs duties, import taxes, or clearance fees upon arrival in your respective country. These additional charges are beyond our jurisdiction and remain the responsibility of the recipient.

Brand Details for Reference:

• Store Name: Trewn Scarff

• Website: trewnscarff.store

• Customer Support: support@trewnscarff.store